Help Desk Courses


40349: Windows Operating System Fundamentals

This training course helps attendees prepare for the certification exam and builds an understanding of these topics: • Operating System Configurations, • Installing and Upgrading Client Systems, • Managing Applications, • Managing Files and Folders, • Managing Devices, • Operating System Maintenance.

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50468: SharePoint® 2010 End User Level 1

This course explores all the end user features of SharePoint® 2010 including all out of the box lists and sites. Learn to use the new ribbon effectively to manage list items and explore the new Office integration features and tools.

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50469: SharePoint® 2010 End User Level 2

This course explores advanced topics of working with SharePoint® 2010 sites. Topics include SharePoint® Server site definitions (Business Intelligence, Search Center, etc.), in-depth coverage of Workflows, My Sites and Social Computing, Site Administration, Site Customization and Site Collection Administration.

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50470: Microsoft® SharePoint® Server 2010 for the Site Owner/Power User

This course is designed for the site owner/”power user” of a SharePoint® site who needs to know how to create sites and lists, manage user access and customize lists and pages. This class uses the SharePoint® Server 2010 version of SharePoint®. While it is of equal value for users of SharePoint® Foundation, it does include a few features not found in Foundation.

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55016: Introduction to SharePoint® 2010

This class is designed for SharePoint® team members who need to know how to use the team collaboration and document management features of a Microsoft® SharePoint® 2010 Team Site.

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55028: SharePoint 2013 Power User

This course teaches participants the fundamentals of managing SharePoint® 2013 sites.

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55031: SharePoint 2013 End-User

This course is for end users working in a Microsoft® SharePoint 2013 environment. The course teaches SharePoint® basics such as working with lists and libraries as well as basic page customizations.

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55033: SharePoint 2013 Site Collection and Site Administration

This course will provide a deeper, narrowly-focused training on the important and popular skills needed to be an administrator for SharePoint® site collections and sites. This course is also designed to complement skills such as SharePoint deployment or farm administration skills and tasks, which are required for IT professionals to manage SharePoint 2013, taught in other Microsoft Official Courseware.

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55199: SharePoint 2016 End User

This course teaches participants the basics of SharePoint® such as working with sites, lists and libraries, basic page customizations as well as managing the different permissions of SharePoint.

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55215: SharePoint Online Power User

This course delivers the complete site owner story from start to finish engagingly and practically. This will ensure that participants have the confidence to plan and create new sites or manage their existing sites in SharePoint® Online. Their goal is to learn how to make SharePoint Online relevant to their team by using a site’s functionality to help them share information and collaborate with their colleagues. During the class, participants will also learn best practices and ‘what not to do’ as they watch live, interactive demonstrations and put theory into practice with hands-on exercises in SharePoint Online.

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55217: SharePoint 2016 Power User

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure attendees have the confidence to plan and create new sites or manage their existing sites. Your goal is to learn how to make SharePoint® relevant to your team by using a site’s functionality to help you share information and collaborate with your colleagues. During the class, attendees will also learn best practices and ‘what not to do’ as you watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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55234: SharePoint 2016 Site Collections and Site Owner Administration

This course will provide a deeper, narrowly-focused training on the important and popular skills needed to do SharePoint site collection and site administration with SharePoint® 2016 deployed on-premise, in Office 365® (SharePoint Online) or a hybrid deployment (on-premise connected to Office 365). This course is also designed to complement skills learned in other Microsoft courses, which focus on overall SharePoint 2016 server administration and deployment as well as overall Office 365 management such as either 20339-1: Planning and Administering SharePoint 2016, 20339-2: Advanced Technologies of SharePoint 2016 or 20347: Enabling and Managing Office 365.

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55251: SharePoint 2016 Site Owner

This course is designed to teach participants an overview of the roles and responsibilities of a SharePoint® Site Owner. They will learn how to add and configure sites and subsites, create and configure libraries and lists, create and customize columns, as well as create and manage content types. Participants will also learn the basics of permissions and how to manage the various permission levels, create and modify site pages, and work with web parts and app parts.

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55252: Introduction to SharePoint 2016

This course is an abbreviated version of the complete SharePoint® End-User course, 55199. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55254: SharePoint 2016 Technologies Introduction

Microsoft® SharePoint® 2016 provides a business collaboration platform that streamlines document management, simplifies access to information, and provides the ability to deploy solutions quickly and securely. In this course, participants will gain a comprehensive overview of the SharePoint 2016 on-premise and SharePoint online platform. They will learn to create, manage, and customize SharePoint 2016 to the requirements of their organization.

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55255: SharePoint for Office 365 End-User

This course is for end-users and site owners/managers new to working in a SharePoint® environment in Office 365®. The course teaches participants SharePoint basics such as working with lists and libraries, basic page customization, working with forms and managing site permissions and users.

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55261: SharePoint for Office 365 Site Owner

This course teaches participants SharePoint® in Office 365® basics such as working with lists and libraries, basic page customization and managing site permissions and users.

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55262: Introduction to SharePoint for Office 365

This course is an abbreviated version of the complete SharePoint® for Office 365® End-User course, 55255. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55286: SharePoint 2019 Power User

This course delivers the complete site owner story from start to finish engagingly and practically. This will ensure that participants have the confidence to plan and create new sites or manage their existing sites. Their goal is to learn how to make SharePoint® relevant to their team by using a site’s functionality to help them share information and collaborate with their colleagues. During the class, participants will also learn best practices and ‘what not to do’ as they watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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55293: SharePoint End-User 2019

This course teaches participants the SharePoint® basics such as working with lists and libraries, basic page customization, working with forms and managing site permissions and users.

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55294: SharePoint Power User 2019

In this course, participants will learn the fundamentals of managing SharePoint® sites by creating custom workflows using SharePoint Designer 2013, using Metadata Navigation, using Information Management Policies, etc.

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55298: Introduction to SharePoint 2019

This course is an abbreviated version of the complete SharePoint® End-User course, 55293. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55299: SharePoint 2019 Site Owner

This course is designed to teach participants an overview of the roles and responsibilities of a SharePoint® Site Owner. They will learn how to add and configure sites and subsites, create and configure libraries and lists, create and customize columns, as well as create and manage content types. Participants will also learn the basics of permissions and how to manage the various permission levels, create and modify site pages, and work with web parts and app parts.

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CompTIA A+

This course will build on the participants existing user-level knowledge and experience with Personal Computer (PC) software and hardware to present fundamental skills and concepts that will be useful on the job. In this course, participants will acquire the essential skills and information needed to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. It also provides the background knowledge and skills required to be a successful A+ technician.

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CompTIA Certified Technical Trainer (CTT+)

This course will prepare participants for the CompTIA® CTT+™ certification exam. Participants will learn how to plan and prepare to teach a course, and how to select and implement various delivery methods.

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CompTIA IT Fundamentals (ITF+)

This course is an introduction to basic IT knowledge and skills that help professionals decide if a career in IT is right for them. It also helps organizations prepare non-technical teams for digital transformation. This course will help participants to learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. Participants will also learn to install software, establish basic network connectivity and identify/prevent basic security risks. Further, this course will cover the areas of troubleshooting theory and preventative maintenance of devices. It will also prepare participants to take the certification exam which is the essential qualification for beginning a career in IT Support.

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ITIL 4 Foundation in IT Service Management

This course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL® (IT Infrastructure Library) 4 guidance.

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ITIL 4 Managing Professional (MP) Transition

This course is designed for participants who have already invested in ITIL v3 and provides a straight-forward transition path across to ITIL® v4. They will be recognised their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy. The course provides participants with a deeper understanding of the key concepts of the Service Value System (SVS) which enables successful management of modern IT-enabled services. It also prepares delegates for the certification exam. The course is based on the ITIL 4 SVS featured in the latest 2019 guidelines.

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