Help Desk Courses


40349: Windows Operating System Fundamentals

This course will teach participants knowledge of fundamental Windows operating system concepts in a Windows 10 environment. It will show them how to configure the operating system and install and upgrade client systems. The training also focuses on the management of applications, files and folders, devices, and the operating system (OS). The understanding of various modules is imparted through the hands-on labs.

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50468: SharePoint® 2010 End User Level 1

This course explores all the end user features of SharePoint® 2010 including all out of the box lists and sites. Learn to use the new ribbon effectively to manage list items and explore the new Office integration features and tools.

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50469: SharePoint® 2010 End User Level 2

This course explores advanced topics of working with SharePoint® 2010 sites. Topics include SharePoint® Server site definitions (Business Intelligence, Search Center, etc.), in-depth coverage of Workflows, My Sites and Social Computing, Site Administration, Site Customization and Site Collection Administration.

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50470: Microsoft® SharePoint® Server 2010 for the Site Owner/Power User

This course is designed for the site owner/”power user” of a SharePoint® site who needs to know how to create sites and lists, manage user access and customize lists and pages. This class uses the SharePoint® Server 2010 version of SharePoint®. While it is of equal value for users of SharePoint® Foundation, it does include a few features not found in Foundation.

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55016: Introduction to SharePoint® 2010

This class is designed for SharePoint® team members who need to know how to use the team collaboration and document management features of a Microsoft® SharePoint® 2010 Team Site.

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55028: SharePoint 2013 Power User

This course teaches participants the fundamentals of managing SharePoint® 2013 sites.

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55031: SharePoint 2013 End-User

This course is for end users working in a Microsoft® SharePoint 2013 environment. The course teaches SharePoint® basics such as working with lists and libraries as well as basic page customizations.

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55033: SharePoint 2013 Site Collection and Site Administration

This course will provide a deeper, narrowly-focused training on the important and popular skills needed to be an administrator for SharePoint® site collections and sites. This course is also designed to complement skills such as SharePoint deployment or farm administration skills and tasks, which are required for IT professionals to manage SharePoint 2013, taught in other Microsoft Official Courseware.

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55035: Microsoft® SharePoint® Server 2013 for the Site Owner/Power User

This course teaches participants how to manage the team collaboration, document management and social features of Microsoft SharePoint 2013. NOTE: This course is an excellent prerequisite for IT Professionals who work as SharePoint Server Administrators and would like to attend the 20331: Core Solutions of Microsoft SharePoint Server 2013 course.

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55199: SharePoint 2016 End User

This course teaches participants the basics of SharePoint® such as working with sites, lists and libraries, basic page customizations as well as managing the different permissions of SharePoint.

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55215: SharePoint Online Power User

This course delivers the complete site owner story engagingly and practically. This will ensure that participants have the confidence to plan and create new sites or manage their existing sites in SharePoint® Online. The goal is to teach participants how to make SharePoint Online relevant to their team using a site’s functionality to help them share information and collaborate with their colleagues. During the class, participants will also learn best practices and ‘what not to do’ as they watch live, interactive demonstrations and put theory into practice with hands-on exercises in SharePoint Online.

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55217: SharePoint 2016 Power User

This course delivers the complete site owner story engagingly and practically. This will ensure participants have the confidence to plan and create new sites or manage their existing sites. The goal is to teach participants how to make SharePoint® relevant to their team using a site’s functionality to help them share information and collaborate with their colleagues. During the class, participants will also learn best practices and ‘what not to do’ as they watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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55234: SharePoint 2016 Site Collections and Site Owner Administration

This course will provide a deeper, narrowly-focused training on the important and popular skills needed to do SharePoint® site collection and site administration with SharePoint 2016 deployed on-premise, in Office 365® (SharePoint Online) or a hybrid deployment (on-premise connected to Office 365). This course is also designed to complement skills learned in other Microsoft courses, which focus on overall SharePoint 2016 server administration and deployment as well as overall Office 365 management such as either 20339-1: Planning and Administering SharePoint 2016, 20339-2: Advanced Technologies of SharePoint 2016 or 20347: Enabling and Managing Office 365.

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55238: SharePoint Online for Administrators

This course will introduce participants to the SharePoint® Online Administration in Office 365®. It will explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for. The course will also help participants understand the differences between SharePoint on-premises and SharePoint Online.

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55251: SharePoint 2016 Site Owner

This course is designed to teach participants an overview of the roles and responsibilities of a SharePoint® Site Owner. They will learn how to add and configure sites and subsites, create and configure libraries and lists, create and customize columns, as well as create and manage content types. Participants will also learn the basics of permissions and how to manage the various permission levels, create and modify site pages, and work with web parts and app parts.

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55252: Introduction to SharePoint 2016

This course is an abbreviated version of the complete SharePoint® End-User course, 55199. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55254: SharePoint 2016 Technologies Introduction

Microsoft® SharePoint® 2016 provides a business collaboration platform that streamlines document management, simplifies access to information, and provides the ability to deploy solutions quickly and securely. In this course, participants will gain a comprehensive overview of the SharePoint 2016 on-premise and SharePoint online platform. They will learn to create, manage, and customize SharePoint 2016 to the requirements of their organization.

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55255: SharePoint for Office 365 End-User

This course is for end-users and site owners/managers new to working in a SharePoint® environment in Office 365®. The course teaches participants SharePoint basics such as working with lists and libraries, basic page customization, working with forms and managing site permissions and users.

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55261: SharePoint for Office 365 Site Owner

This course teaches participants SharePoint® in Office 365® basics such as working with lists and libraries, basic page customization and managing site permissions and users.

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55262: Introduction to SharePoint for Office 365

This course is an abbreviated version of the complete course 55255: SharePoint® for Office 365® End-User. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55268: Microsoft Flow

This course delivers an engaging and practical product showcase of Microsoft® Flow from start to finish. Flow is a diverse product, turning business processes into automated, consistent and visual workflows. Flow is designed to interweave the various products in Office 365® as well as connect to other on-premises and web-based solutions. This course will give participants the confidence to select the right actions and workflow logic for their business workflows.

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55281: SharePoint Online Branding

This course delivers a walkthrough of the various options for branding SharePoint® Online Sites. SharePoint Online has some non-code options to add logo’s, corporate colour schemes and conditional formatting on Apps. There are also options to add in coded customisations. This course will give participants guidance on how to use the non-code options available with practical labs to practice these methods. The course will also give participants guidance on the code options and advise where to look for the resources to do this. NOTE: The course will not cover how to write the code for the non-standard customisations.

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55286: SharePoint 2019 Power User

This course delivers the complete site owner story from start to finish engagingly and practically. This will ensure that participants have the confidence to plan and create new sites or manage their existing sites. Their goal is to learn how to make SharePoint® relevant to their team by using a site’s functionality to help them share information and collaborate with their colleagues. During the class, participants will also learn best practices and ‘what not to do’ as they watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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55293: SharePoint End-User 2019

This course teaches participants the SharePoint® basics such as working with lists and libraries, basic page customization, working with forms and managing site permissions and users.

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55294: SharePoint Power User 2019

In this course, participants will learn the fundamentals of managing SharePoint® sites by creating custom workflows using SharePoint Designer 2013, using Metadata Navigation, using Information Management Policies, etc.

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55298: Introduction to SharePoint 2019

This course is an abbreviated version of the complete SharePoint® End-User course, 55293. In this course, participants will learn about the SharePoint basics such as working with sites, lists and libraries.

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55299: SharePoint 2019 Site Owner

This course is designed to teach participants an overview of the roles and responsibilities of a SharePoint® Site Owner. They will learn how to add and configure sites and subsites, create and configure libraries and lists, create and customize columns, as well as create and manage content types. Participants will also learn the basics of permissions and how to manage the various permission levels, create and modify site pages, and work with web parts and app parts.

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CompTIA A+

This course will build on the participants existing user-level knowledge and experience with Personal Computer (PC) software and hardware to present fundamental skills and concepts that will be useful on the job. In this course, participants will acquire the essential skills and information needed to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. It also provides the background knowledge and skills required to be a successful A+ technician.

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CompTIA Certified Technical Trainer (CTT+)

This course will prepare participants for the CompTIA® CTT+™ certification exam. Participants will learn how to plan and prepare to teach a course, and how to select and implement various delivery methods.

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CompTIA IT Fundamentals (ITF+)

This course is an introduction to basic IT knowledge and skills that help professionals decide if a career in IT is right for them. It also helps organizations prepare non-technical teams for digital transformation. This course will help participants to learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. Participants will also learn to install software, establish basic network connectivity and identify/prevent basic security risks. Further, this course will cover the areas of troubleshooting theory and preventative maintenance of devices. It will also prepare participants to take the certification exam which is the essential qualification for beginning a career in IT Support.

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ITIL 4 Foundation in IT Service Management

This course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL® (IT Infrastructure Library) 4 guidance.

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ITIL 4 Managing Professional (MP) Transition

This course is designed for participants who have already invested in ITIL v3 and provides a straight-forward transition path across to ITIL® v4. They will be recognised their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy. The course provides participants with a deeper understanding of the key concepts of the Service Value System (SVS) which enables successful management of modern IT-enabled services. It also prepares delegates for the certification exam. The course is based on the ITIL 4 SVS featured in the latest 2019 guidelines.

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Microsoft SharePoint Modern Experience: Advanced Site Owner

In this course, participants will learn how to create, configure, and manage a Microsoft® SharePoint® site so that their team or organization can collaborate effectively, manage the flow of digital information, meet governance and compliance needs, and create rich websites for their organization's needs.

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Microsoft SharePoint Modern Experience: Site Owner with Microsoft Forms and Flow

In this course, participants will learn how to create, configure, and manage Microsoft® SharePoint®sites so that their team or organization can share information and collaborate effectively.

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Microsoft SharePoint Modern Experience: Site User

In this course, participants will learn about and use Microsoft® SharePoint®to access, store, share, and collaborate with information and documents.

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MS-050T00: SharePoint Hybrid Deployment and Migration

The business climate has changed. People want to communicate without collaborative barriers. Businesses want solutions that are both cost-effective and flexible. Organizations start to configure hybrid environments and migrate content to the cloud as the solution. In this course, participants will learn how to deploy and configure the SharePoint® Server 2019, designed to meet the demands of modern workstyles. They will also learn how to configure and manage various SharePoint service applications to prepare for a hybrid deployment. Then, participants will learn how to plan and implement SharePoint hybrid scenarios that provide seamless users’ experience. Eventually, they will learn how to design the content migration process and available resources and tools to use while migrating content to SharePoint and OneDrive® in Microsoft® 365.

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