Voice and Telephony Courses

20334: Core Solutions of Skype for Business 2015/2019

This course provides participants with the knowledge and skills required to plan, deploy, configure, and administer a Microsoft® Skype® for Business solution. Participants will learn how to deploy a multi-site and universally available Skype for Business infrastructure that supports instant messaging (IM), conferencing, enterprise voice, archiving, and monitoring. Participants will also learn how to manage, maintain, and troubleshoot issues in the infrastructure. This course focuses primarily on the on-premises deployment of Skype for Business but does include information on how to integrate the on-premises deployment with Teams or Skype for Business Online as well as how to migrate from previous versions of Skype for Business Server.

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Implementing Cisco IP Telephony & Video Part 1 (CIPTV1)

This course prepares participants for implementing a Cisco® Collaboration solution at a single-site environment. It focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signalling component for the Cisco Collaboration solution. Lab exercises included in the course will help participants to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. They will also implement media resources, audio and video conferencing, and describe Quality of Service (QoS). At the end of this course, participants will have increased and refined their Cisco video and voice knowledge and learned how to implement a Cisco Collaboration.

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