Logical Operations Courses


Basics of Inventory Management

This course will teach participants a logistics approach to inventory management – from the warehouse through the distribution system, from the supplier to the customer. The course outlines objectives and performance measures pertaining to customer service, inventory investment, and operational efficiency. Factors affecting inventory are fully discussed while warehouse environments are fully explored, including types and objectives, packaging, material handling, and costs involved.

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Communication Skills for Leaders

This course is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioural skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

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Crystal Reports 2016: Part 1

Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports® 2016 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, participants will create a basic report by connecting to a database and modifying the report's presentation.

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Crystal Reports 2016: Part 2

In this course, participants will create complex reports and data sources using the tools in Crystal Reports® 2016. They will not only create more sophisticated reports including subreports, cross-tabs and running totals but will also increase the speed and efficiency of their reports by using SQL queries.

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Customer Service

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

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Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

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Effective Management

The world of business is increasingly becoming centred about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

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Effective Presentations

The ability to deliver presentations is vital to achieving advancement for yourself and your ideas. Few life skills will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, participants will learn to organize their ideas to create coherent and convincing oral presentations. They will also learn to utilize available visual aids and use public-speaking techniques to strengthen their delivery.

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Effective Time Management

Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centred activities. In this course, participants will learn effective time management and organizational skills. This will allow them to also use their time and energy efficiently, focusing their efforts on the activities that will help them reach their short- and long-term professional and personal goals.

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Emotional Intelligence for Business Professionals

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. Though, intelligence is not the best indicator of whether you will succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, participants will explore strategies to increase the awareness of one’s emotions, develop the ability to manage one’s emotions, and improve their social skills.

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Employee Motivation and Performance Management

Motivation has a profound effect on employees' productivity and performance. An organization improves its likelihood of success by maintaining a motivated workforce. As a leader within your organization, you share the responsibility of motivating your employees. This course will help participants cultivate the skills necessary to motivate their employees and give them essential performance-management skills.

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Ethics in Business: Manage with Authority & Fairness

This course is essential to maintaining a successful and productive work environment. The course will teach participants how to identify and assess ethical dilemmas. It will also help them formulate the best strategies for addressing these dilemmas, whether they are facing issues about relationships, discipline, safety, or performance.

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Google Cloud Fundamentals

Cloud computing enables an organization to increase capacity or add capabilities on the fly, without necessarily requiring considerable investment in infrastructure, new personnel, or software. With a carefully planned migration to cloud services, organizations can provide themselves with greater flexibility, additional capability, and potential cost savings. Google is one of the major players among cloud vendors, offering a wide variety of cloud services. In this course, participants will learn the capabilities of Google's cloud offerings and will identify a process for migrating their current systems, data, and users to them.

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Grammar Essentials

You learned the rules of grammar in school, but now you would like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style

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Managing Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share that responsibility. This course will help participants cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

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Project Management Fundamentals

At this point in a participant’s professional development, they are ready to take on the responsibility for managing projects. Participants can manage a project by developing a solid understanding of the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry-wide as good practice, will help them to apply effective project management techniques to improve the efficiency of their projects and ensure their success. In this course, participants will identify effective project management practices and their related processes.

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SAP Crystal Reports 2020: Part 1

Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Thus, organizations use reporting tools to access data sources and generate customized reports. In this course, participants will create a basic report using SAP® Crystal Reports® 2020 by connecting to a database and modifying the report's presentation.

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SAP Crystal Reports 2020: Part 2

Until now, you have used SAP® Crystal Reports® 2020 to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, participants will create complex reports and data sources using the tools in Crystal Reports 2020. They will create more sophisticated reports including subreports and cross-tabs but also increase the speed and efficiency of their reports by using SQL queries. By creating subreports, cross-tabs, and running totals, they will turn raw data into meaningful customized reports that will help their business run more smoothly. Participants will also learn to use tools that can increase the speed with which data is retrieved and thus eliminate any performance issues they may be faced with.

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Using Google G Suite

The office productivity apps that comprise Google G Suite supports both real-time and asynchronous collaboration. In this course, participants will learn about the features and functionalities of the apps included in most G Suite editions—Gmail™, Google Drive™, Google Docs™, Google Slides™, Google Drawings™, Google Sheets™, Google Forms™, Google Hangouts™, Google Calendar™, and Google Sites™—and work within their respective environments. Participants will also learn how to create, manage, store, and share various types of files for personal or professional use in the Google G Suite environment.

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Zoom Meetings

This course will help participants become more confident and productive Zoom users. Participants will partake in, host and record Zoom meetings, use Zoom productivity tools such as share screen, annotation, polling, breakout rooms and contacts, and apply Zoom security and personalization.

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