This course provides participants with hands-on experience and knowledge of tasks typically performed during contact centre deployment. The course includes the deployment of Cisco® Unified Contact Center Express v11x (Cisco Unified CCX) and Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) as contact centre solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
This course is designed to provide participants with the information necessary to secure their wireless network from security threats via appropriate security policies and best practices, as well as ensure the proper implementation of security standards and proper configuration of security components. The course reinforces the instruction by providing participants with hands-on labs to ensure they thoroughly understand how to secure a wireless network.
This course teaches participants a broad range of fundamental knowledge necessary for all IT careers. Through a combination of lecture, hands-on labs, and self-study, they will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives participants a foundation in network programmability, automation, and software-defined networking. This course helps participants prepare to take the Cisco® certification exam.
The course teaches participants the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. They will also learn to implement security principles within an enterprise network and how to overlay network design by using solutions such as SD-Access and SD-WAN. This course also helps prepare participants for the certification exam.
In this course, participants will master the skills and technologies needed to implement core Cisco® security solutions. These solutions provide advanced threat protection against cybersecurity attacks. They will learn security for networks, cloud and content, endpoint protection, secure network access, visibility and enforcement. They will also get extensive hands-on experience deploying Cisco Firepower Next-Generation Firewall and Cisco ASA Firewall; configuring access control policies, mail policies, and 802.1X Authentication; and more. They will also get introductory practice on Cisco Stealthwatch Enterprise and Cisco Stealthwatch Cloud threat detection features. This course will also help participants prepare to take the certification exam.
This course follows the ICOMM blueprint. The primary difference is that video topics have been added to the course and Cisco® Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment that enables participants to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the participants when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.
This course provides participants with the foundational knowledge and the capabilities to implement and manage security on Cisco® Adaptive Security Appliance (ASA) firewalls, Cisco Routers with the firewall feature set, and Cisco Switches. Participants will gain hands-on experience with configuring various perimeter security solutions for mitigating outside threats and securing network zones. At the end of the course, they will be able to reduce the risk to their IT infrastructures and applications using Cisco Switches, Cisco ASA, and Router security appliance feature and provide detailed operations support for these products.
This course prepares participants for implementing a Cisco® Collaboration solution at a single-site environment. It focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signalling component for the Cisco Collaboration solution. Lab exercises included in the course will help participants to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. They will also implement media resources, audio and video conferencing, and describe Quality of Service (QoS). At the end of this course, participants will have increased and refined their Cisco video and voice knowledge and learned how to implement a Cisco Collaboration.
In this course, participants will gain the foundational knowledge and skills needed to configure Cisco® data centre technologies including networking, virtualization, storage area networking, and unified computing. They will be introduced to the Cisco Application Centric Infrastructure (Cisco ACI), automation, and cloud computing. Participants will get hands-on experience with configuring features on the Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS). This course will help participants prepare for entry-level job roles in the high-demand area of data centre environments.