This course offers a fast-paced, practical approach to essential business and professional development topics. It features clear content and hands-on exercises to enhance skill retention. In today’s competitive and demanding environment, it aims to equip participants with the tools to improve effectiveness, boost employee performance, and meet organisational needs. With these skills, they can become the leader their organisation and team need now more than ever.
In this course, participants will build upon their basic Python® skills. They will learn more advanced topics such as object-oriented programming patterns, development of graphical user interfaces, data management, creating web service-connected apps, performing data science tasks, unit testing, and creating and installing packages and executable applications.
In this course, participants will identify the principles of effective leadership and practical strategies to apply on the job to improve their performance as a leader within their workgroup or organization.
This course will teach participants a logistics approach to inventory management – from the warehouse through the distribution system, from the supplier to the customer. The course outlines objectives and performance measures pertaining to customer service, inventory investment, and operational efficiency. Factors affecting inventory are fully discussed while warehouse environments are fully explored, including types and objectives, packaging, material handling, and costs involved.
This course is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioural skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.
This course offers a concise and practical approach to essential business and professional development topics, presented in a clear and accessible format. Through hands-on exercises, it strengthens critical thinking skills by teaching participants how to assess problems, evaluate options, and make sound decisions. By applying effective reasoning, they will gain a valuable advantage as leaders or emerging professionals.
As a customer service representative, you are expected to manage customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, participants will explore the background and techniques of customer interactions.
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
To be successful in the workplace, you must be able to effectively communicate and cooperate with co-workers and external people. With this course, participants will be able to negotiate successfully, develop active listening, and form a healthy culture of constructive criticism.
The world of business is increasingly becoming centred about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.
The ability to deliver presentations is vital to achieving advancement for yourself and your ideas. Few life skills will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, participants will learn to organize their ideas to create coherent and convincing oral presentations. They will also learn to utilize available visual aids and use public-speaking techniques to strengthen their delivery.
Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centred activities. In this course, participants will learn effective time management and organizational skills. This will allow them to also use their time and energy efficiently, focusing their efforts on the activities that will help them reach their short- and long-term professional and personal goals.
It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. Though, intelligence is not the best indicator of whether you will succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, participants will explore strategies to increase the awareness of one’s emotions, develop the ability to manage one’s emotions, and improve their social skills.
Motivation has a profound effect on employees' productivity and performance. An organization improves its likelihood of success by maintaining a motivated workforce. As a leader within your organization, you share the responsibility of motivating your employees. This course will help participants cultivate the skills necessary to motivate their employees and give them essential performance-management skills.
This course is essential to maintaining a successful and productive work environment. The course will teach participants how to identify and assess ethical dilemmas. It will also help them formulate the best strategies for addressing these dilemmas, whether they are facing issues about relationships, discipline, safety, or performance.
In this course, participants will apply important principles and skills they can use as a customer service professional. In addition to providing basic customer service, participants will also learn important principles and skills they can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.
In this course, participants will learn how to deal with difficult employees. Participants will learn about the characteristics and sources of difficult behaviour. They will also learn effective techniques to prevent difficult behaviour and effective communication methods. Participants will also learn how to examine the workplace culture, how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation.
Cloud computing enables an organization to increase capacity or add capabilities on the fly, without necessarily requiring considerable investment in infrastructure, new personnel, or software. With a carefully planned migration to cloud services, organizations can provide themselves with greater flexibility, additional capability, and potential cost savings. Google is one of the major players among cloud vendors, offering a wide variety of cloud services. In this course, participants will learn the capabilities of Google's cloud offerings and will identify a process for migrating their current systems, data, and users to them.
You learned the rules of grammar in school, but now you would like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style
Participants will learn critical leadership skills so that they are able to step forward with confidence as a leader in their organization. They will develop practical, necessary skills such as managing their time well, communicating effectively, and delegating work to others. Participants will also learn what great leaders know: how to hire the right people, how to facilitate productive meetings and handle conflict among team members, and how to coach people to give their best job performance.
In this course, participants will learn about organizational leadership and its role in guiding the organization toward vision fulfilment.
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share that responsibility. This course will help participants cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
New managers want to be able to step forward and assume their new responsibilities with confidence. They want to be able to lead the individuals on their team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. New managers also want to develop talent within their team by employing effective performance-management strategies on the job. This course will give new managers essential performance-management skills.
In this course, participants will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you'll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job.
At this point in a participant’s professional development, they are ready to take on the responsibility for managing projects. Participants can manage a project by developing a solid understanding of the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry-wide as good practice, will help them to apply effective project management techniques to improve the efficiency of their projects and ensure their success. In this course, participants will identify effective project management practices and their related processes.
This course is designed to help participants understand the basics of preventing sexual harassment at work and handling complaints when they do occur. This course will also help participants to recognize actions that would be considered sexual harassment under most laws, as well as learn how to set up procedures to deal with sexual harassment complaints.
Rarely do people realize how essential proper telephone techniques are to business. In this course, participants will learn how to provide great customer care service over the phone as telephone skills are critical to quality customer service. Through effective telephone usage, participants will also learn how to represent their company and satisfy the customers’ needs.
The office productivity apps that comprise Google G Suite supports both real-time and asynchronous collaboration. In this course, participants will learn about the features and functionalities of the apps included in most G Suite editions—Gmail™, Google Drive™, Google Docs™, Google Slides™, Google Drawings™, Google Sheets™, Google Forms™, Google Hangouts™, Google Calendar™, and Google Sites™—and work within their respective environments. Participants will also learn how to create, manage, store, and share various types of files for personal or professional use in the Google G Suite environment.
This course will help participants become more confident and productive Zoom users. Participants will partake in, host and record Zoom meetings, use Zoom productivity tools such as share screen, annotation, polling, breakout rooms and contacts, and apply Zoom security and personalization.